Frequently Asked Questions
Everything you need to know about shopping with SurfStitch.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, swimwear and underwear cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Are your products authentic?
Absolutely. SurfStitch is an authorized retailer for all brands we carry, ensuring that every item you purchase is 100% authentic and sourced directly from the manufacturer.